How 22pak collects, uses, stores and protects your personal information — explained in clear, honest language.
Before reading the full policy, here are the six core principles that guide how 22pak handles your data.
We collect only the personal information that is necessary to operate your account, verify your identity, process transactions and comply with applicable regulatory requirements. We do not collect data speculatively.
22pak does not sell, rent or commercially trade your personal data to third parties for marketing purposes. Sharing is limited to service providers who operate under strict contractual data-protection obligations.
All personal data is stored using industry-standard encryption and access controls. We apply technical and organisational security measures to protect your information against unauthorised access, disclosure or loss.
This policy explains exactly how your data is used. We do not pursue undisclosed secondary purposes. If we need to use your data for a new purpose, we will update this policy and notify you where required.
You have the right to access, correct, delete and restrict the processing of your personal data, subject to applicable legal requirements. Requests can be submitted to our support team at any time.
We use cookies to improve platform performance and user experience. Non-essential cookies are not placed without your consent. You can manage cookie preferences through your browser settings at any time.
This Privacy Policy ("Policy") describes how 22pak, operating via https://22pak.cam ("Platform", "we", "us" or "our"), collects, uses, stores, shares and protects personal information provided by or obtained from users ("you" or "User") who access or use the Platform.
We are committed to handling personal data responsibly, transparently and in accordance with applicable data-protection principles. By registering an account, depositing funds, placing wagers or otherwise accessing the Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy applies to all personal information processed by 22pak in connection with the Platform, including data collected through the website, mobile interface, customer support channels and any associated services. It should be read alongside our Terms & Conditions.
In this Policy, the following terms carry the meanings set out below:
22pak collects the following categories of personal data in connection with the operation of the Platform:
22pak obtains personal data through the following channels:
22pak processes personal data on one or more of the following legal bases, depending on the category of data and the purpose of processing:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (providing the Platform services) |
| Identity verification (KYC) | Legal obligation; legitimate interests (fraud prevention) |
| Payment processing | Performance of contract |
| Responsible gambling monitoring | Legal obligation; legitimate interests (player protection) |
| Security and fraud prevention | Legitimate interests; legal obligation |
| Platform analytics and improvement | Legitimate interests (service improvement) |
| Marketing communications | Consent (where explicitly provided and subject to opt-out) |
| Legal and regulatory compliance | Legal obligation |
22pak uses the personal data we collect for the following purposes:
To create and manage your account, process deposits and withdrawals, provide access to sports betting and casino game markets, deliver support services and communicate transactional information (e.g., deposit confirmations, withdrawal status updates).
To verify your identity, confirm your age (18+ requirement or higher as required by the operator/license jurisdiction), conduct KYC checks and fulfil anti-money-laundering and counter-terrorist-financing obligations applicable to the operator under its licensing framework.
To monitor account activity for indicators of problem gambling behaviour, apply responsible-gambling limits set by you or triggered by the Platform's risk systems, and to contact you proactively if your account activity suggests potential gambling-related harm.
To detect, investigate and prevent fraudulent activity, collusion, match-fixing, bonus abuse, identity fraud and other integrity-related issues that may affect the Platform or other users.
To analyse usage patterns, diagnose technical issues, optimise Platform performance and improve the overall user experience for users across Pakistan and other markets.
Where you have provided express consent, we may send you promotional communications about relevant offers, new features and platform updates. You may withdraw consent at any time by updating your communication preferences in your account settings or by contacting our support team.
22pak does not sell, rent or commercially trade personal data. We share personal data only in the following circumstances and with appropriate safeguards in place:
22pak retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, subject to applicable legal and regulatory retention requirements. The following indicative retention periods apply:
| Data Category | Indicative Retention Period |
|---|---|
| Account registration data | Duration of account plus minimum 5 years following closure |
| KYC verification documents | Minimum 5 years following account closure or last transaction |
| Financial transaction records | Minimum 5 years following the transaction date |
| Responsible gambling records | Minimum 5 years from the date of last interaction |
| Support communication records | 3 years from last contact, unless subject to legal hold |
| Technical and analytics data | Up to 24 months, reviewed periodically |
Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification. Where data must be retained for longer periods due to a legal dispute, regulatory inquiry or compliance obligation, it will be held until the matter is resolved.
22pak implements technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. Our security framework includes:
Despite these measures, no online platform can guarantee absolute security. Users are strongly encouraged to maintain strong, unique passwords for their accounts, enable two-factor authentication and notify us immediately if they suspect unauthorised access.
In the event of a personal data breach that is likely to result in a risk to users' rights and freedoms, 22pak will take prompt action in accordance with applicable notification requirements.
22pak uses cookies and similar tracking technologies on the Platform for the purposes described below. Where cookies are non-essential, they are placed only with your consent.
You can manage and withdraw cookie consent at any time through your browser settings. Note that disabling certain cookies may impact your ability to use some Platform features. Third-party cookies placed by integrated technology providers are governed by those providers' own privacy policies.
Subject to applicable law, you have the following rights in respect of your personal data held by 22pak. To exercise any of these rights, please contact us via the details in Section 15.
Request a copy of the personal data we hold about you and information about how it is being used.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no legitimate reason for continued processing, subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while the accuracy of the data is under dispute.
Receive a structured, commonly used copy of the data you have provided to us, where processing is based on consent or contract.
Object to the processing of your data for direct marketing purposes or where processing is based on legitimate interests.
We will respond to all verifiable data rights requests within a reasonable timeframe. Identity verification may be required before we can action a request. Where a request is refused, we will explain the reason and the avenues available to you.
Due to the global nature of our technology infrastructure, personal data collected from users in Pakistan and other jurisdictions may be transferred to and processed in countries other than your country of residence. Where such transfers occur, 22pak ensures that appropriate safeguards are in place to protect your data, which may include:
By using the Platform, you acknowledge that your personal data may be processed outside Pakistan. Pakistan does not currently have a comprehensive national data protection law equivalent to, for example, the EU General Data Protection Regulation. Users should be aware of this context when submitting personal information to the Platform.
The 22pak Platform is strictly intended for adults aged 18 years or older, or the higher minimum age required by the operator/license jurisdiction. We do not knowingly collect personal data from individuals under this age threshold.
If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately via the details provided in Section 15.
22pak reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law or Platform functionality. Material changes will be communicated via a prominent notice on the Platform or, where appropriate, by direct communication to registered users.
The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Platform following the posting of an updated Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed of how we handle your data.
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact the 22pak data team through the following channel:
For complaints relating to the handling of your personal data that we are unable to resolve to your satisfaction, you may have the right to lodge a complaint with a competent data protection supervisory authority in the jurisdiction whose laws apply to the processing. This right varies by jurisdiction and applicable law.
This Privacy Policy was last reviewed and updated in January 2026. Users who registered prior to this date are subject to the updated Policy upon their next login to the Platform.
Our support team handles all data and privacy enquiries. You can also review our full Terms & Conditions or visit the FAQ for quick answers.